Refund policy
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase may be required.
Return Window
Customers should contact us as soon as possible after receiving the item. Return eligibility may depend on the delivery date, product condition, and the reason for the return.
How to Request a Return
To request a return, email us at contact@Voltroam.shop with your order number, the email used at checkout, and the reason for your request.
Non-Returnable Items
Some items may not be eligible for return, including:
- Items that have been used, damaged, or modified by the customer
- Items without original packaging or missing parts
- Items returned without prior approval
- Final sale or clearance items, if clearly marked
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us as soon as possible at contact@Voltroam.co. Please include your order number and clear photos or videos showing the issue.
Refund Process
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed back to the original payment method.
Refund Timing
Refund processing times may vary depending on your bank, payment provider, or card issuer. It may take several business days for the refund to appear on your statement.
Return Shipping Costs
Return shipping costs may be the customer’s responsibility unless the return is due to a confirmed damaged, defective, or incorrect item.
Order Cancellation
If you need to cancel an order, contact us immediately at contact@Voltroam.co. If the order has already been processed or shipped, cancellation may no longer be possible.
Exchanges
If you need an exchange, contact us with your order details. Exchanges may depend on product availability and item condition.
Need a refund or return?
Send your order number and issue details to VoltRoam support.